Refund Policy
Refund & Return Policy
Last updated: May 2026
Our Satisfaction Guarantee
At Green Man Coffee Co., we stand behind every bag we roast. If you're not completely satisfied with your purchase, we'll make it right.
Returns & Refunds
Unopened products: If you receive your order and haven't opened the bag, you may return it within 30 days of delivery for a full refund. The product must be in its original, sealed packaging.
Opened products: Because coffee is a perishable food product, we cannot accept returns on opened bags. However, if you're unhappy with the taste or quality, please contact us at hello@greenmancoffeeco.com within 14 days of delivery. We'll either send a replacement or issue a full refund — your choice.
Damaged or incorrect orders: If your order arrives damaged, or if we sent the wrong product, contact us immediately with a photo of the issue. We'll ship a replacement at no cost or issue a full refund.
Subscription Orders
Subscription orders can be cancelled at any time before the next billing date. If you've already been charged for the current cycle, that shipment will still be sent but no further charges will occur. Contact us to cancel or modify your subscription.
How to Request a Refund
- Email us at hello@greenmancoffeeco.com with your order number
- Describe the issue (photos helpful for damaged items)
- We'll respond within 24 hours with a resolution
Refund Processing
Approved refunds are processed within 3-5 business days. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.
Exceptions
We cannot offer refunds or returns on:
- Merch items (hats, totes, mugs) unless defective
- Orders placed more than 30 days ago
- Products purchased from retail partners (contact the retailer directly)
Contact Us
Questions about returns or refunds? Email hello@greenmancoffeeco.com and we'll take care of you.